Shipping policy

SHIPPING POLICY

Last updated: 1 September 2026

TOOC Ministries Store offers delivery and collection options depending on your location and the products in your order.

Order Processing

Orders are normally processed after payment has been successfully received and confirmed.

Processing times may vary depending on product availability and whether an item is personalised, printed, customised, or made to order.

Personalised and customised products may require additional processing time.

Delivery

Available delivery methods and applicable shipping charges will be displayed during checkout.

Delivery times are estimates and may vary depending on:

Delivery location;

Courier operations;

Public holidays;

Weather conditions;

High-volume periods;

Incorrect delivery information; and

Circumstances outside our control.

Delivery Information

Customers must provide accurate:

Name;

Telephone number;

Email address where required;

Delivery address; and

PUDO/PAXI or collection information where applicable.

TOOC Ministries Store is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

PUDO and PAXI

Where PUDO or PAXI is available, the relevant delivery or collection information must be entered correctly during checkout.

Customers are responsible for collecting their orders within the applicable collection period.

Orders Containing Liquids

Orders containing anointing oils or other liquid products may not be eligible for every delivery method.

If your selected delivery option does not permit liquids, we may contact you to arrange an alternative delivery method.

Delivery Delays

Once an order has been handed over to a third-party courier, delivery is subject to that courier's operations.

If your order is delayed, please contact us so that we can assist in following up with the relevant delivery provider.

Incorrect Delivery Details

If an order cannot be delivered because incorrect or incomplete information was supplied by the customer, additional delivery or redelivery charges may apply.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and provide photographs of the product and packaging.

Please keep the packaging until the matter has been resolved.

Collection

Where collection is offered, customers will be notified when their order is ready for collection.

Customers should bring the required order information or identification when collecting an order.